DATA, IT SYSTEMS & REPORTING
Your Data
Having accurate, complete and timely data has never been so important as more organisations look towards Customer Services Centres and imaginative On-Line offerings for their customers.
Incomplete and incorrect data causes frustration and inevitable losses of time and productively. We can help by reviewing the data held in your housing management system and working with key users give assurance that what you currently have meets the needs of the business, however more importantly your operations collect the correct data needed as you move forward, perhaps developing new properties.
IT Systems
Innovation especially when it comes to IT solutions moves generally much quicker than some organisations can keep up with, so you may find that you are working on a release of software which is unsupported by the supplier or you cannot take advantage of new functionality as system testing takes too much resource.
With over 20 years of Northgate experience we can help you make sure you use the best system set up choices and work with you to implement new functionality in good time. With access to skilled SQL and systems processes experts, we can provide you a total solution.
Reporting
Whilst users input Data into systems; Information is the key to making sound business decisions. Often managers are left with inadequate, untimely information which makes it hard to deal with operational demands and decisions. Having good reporting tools and methods, will assist the business with Value for Money decisions and cost benefits such as benchmarking.
We can help you create meaningful performance indicators, where you will be able to say “OK we need to look at this now” and “these are the options we have available”