Having business processes which meet the needs of the business and your customers whilst being Effective, Efficient and Economic can be hard. As Boards, Committees and management teams look at strategic visions and aspirations, sometimes the day to day, transactional items can be left unattended and in time reduce customer satisfaction.

We recognise that some organisations may even have teams working in isolation, such as repairs working to a different schedule as their housing management colleagues, or the IT Team trying to keep their heads above water, whilst being asked to undertake work which should be completed within the core business areas.

Working together with your staff, we can look to explore their ideas and aspirations and start them on a journey which meets your corporate objectives. Starting with process / procedure mapping and identifying blockers and frustrations to designing a new process which runs across all departments.
Harnessing the knowledge already within your organisation and using existing systems to their full potential, with a willing supplier will allow you to make savings, achieve agile quick wins whilst enabling staff to see positive changes.

Keeping it simple, so more “A,B,C” than “As is” and “To be”, staff are involved in the journey, so more likely to be receptive to change and embrace it rather than be fearful of it.